FAQ'S

 

GENERAL:

- WHAT IS YOUR CUSTOMER SERVICE POLICY?

HERE AT STICKER THEORIES, OUR MAIN PRIORITY  IS CUSTOMER SATISFACTION! IF SOMETHING IS WRONG WITH YOUR ORDER, LET US KNOW WITH A PICTURE OF YOUR ORDER AND WE WILL REPRINT YOUR STICKERS UNTIL YOU’RE SATISFIED!

- WHAT IS YOUR RETURN POLICY?

IF SOMETHING IS DEFECTIVE WITH YOUR STICKERS, THEN SEND US A PICTURE OF THE PROBLEM AND WE WILL REPRINT YOUR STICKERS. WE DO NOT REPRINT YOUR STICKERS IF YOU HAD AN ISSUE WITH THE DESIGN OR CUTLINE BECAUSE WE REQUIRE A PROOF APPROVAL BEFORE WE PRINT YOUR STICKERS.

- DO YOU HAVE A REWARDS PROGRAM?

AS OF RIGHT NOW, WE CURRENTLY DON’T HAVE A REWARDS PROGRAM, HOWEVER, IF YOU SIGN UP FOR OUR CLUB, WE WILL LET YOU KNOW AS SOON AS WE DO!

- WHY SHOULD I CHOOSE STICKER THEORIES?

HERE AT STICKER THEORIES, WE PRIDE OURSELVES ON OFFERING QUALITY ON A TIMELY MATTER ACCOMPANIED BY GREAT CUSTOMER SERVICE TO MAKE YOU EXPERIENCE WITH US AS SMOOTH AND EFFORTLESS AS POSSIBLE!

- IS STICKER THEORIES A SECURE SITE?

PROVIDING OUR CUSTOMERS WITH A SAFE, TRUSTWORTHY, AND SECURE SHOPPING EXPERIENCE IS CRITICAL FOR US. YOUR CREDIT CARD TRANSACTIONS ARE ENCRYPTED AND OUR SERVERS ARE SECURE TO PROTECT YOU AND YOUR INFORMATION. WE WILL NEVER SELL OR PROVIDE YOUR INFORMATION TO AN OUTSIDE PARTY.

- CAN I TRACK THE PROGRESS OF MY STICKER ORDER?

WE ARE ALWAYS WORKING TO IMPROVE OUR SITE. AS OF RIGHT NOW, YOU CAN’T TRACK YOUR ORDER BUT IF YOU SIGN UP FOR OUR CLUB YOU WILL BE NOTIFIED AS SOON AS WE ADD THIS FEATURE TO OUR SITE!

- DO I HAVE TO HAVE AN ACCOUNT TO PURCHASE?

YOU DO NOT HAVE TO HAVE AN ACCOUNT TO PURCHASE.

- WHY SHOULD I CREATE AN ACCOUNT?

IF YOU CREATE AN ACCOUNT WITH US, YOU CAN TRACK YOUR PAST ORDERS, AS WELL AS SAVE YOUR SHIPPING AND BILLING INFO WHICH ALLOWS YOU TO CHECK OUT FASTER. BY CREATING AN ACCOUNT YOU CAN ALSO CHOOSE TO JOIN THE CLUB WHERE YOUR RECEIVE EXCLUSIVE DEALS AND OFFERS ALL THROUGHOUT THE YEAR, AS WELL AS GET UPDATED AS SOON AS WE RELEASE NEW ARRIVALS AND FEATURES TO OUR SHOP!

- IS THERE A PHONE NUMBER I CAN CALL FOR HELP?

WE CURRENTLY DON’T HAVE A PHONE NUMBER, HOWEVER, IF YOU NEED TO REACH US DUE TO A PROBLEM WITH YOUR ORDER OR A QUESTION IN GENERAL, OUR EMAIL IS THE FASTEST WAY TO REACH US! REACH US AT STICKERTHEORIES@GMAIL.COM

- WHO DO I CONTACT IF I NEED HELP?

IF YOU NEED HELP WITH ANYTHING, THE BEST WAY TO REACH US IS THROUGH OUR EMAIL STICKERTHEORIES@GMAIL.COM

- DO YOU HAVE A SHOP I CAN VISIT?

WE CURRENTLY DO NOT HAVE A PHYSICAL SHOP, AS OF THIS MOMENT WE ARE SOLELY AN ONLINE SHOP.

- CAN YOU HELP DESIGN MY STICKER?

WE CURRENTLY DON’T OFFER DESIGN SERVICES AT THIS MOMENT. YOU MUST SUBMIT YOUR DESIGN FULLY READY WHEN YOU ORDER WITH US. WE DO NOT ALTER YOUR DESIGN IN ANY WAY, WE ONLY ADD A CUTLINE AND SEND YOU A PROOF TO CONFIRM IT.

- CAN I GET A QUOTE?

YES, OF COURSE, IF YOU NEED A CUSTOM QUOTE, GO TO THE CONTACT US PAGE AND FILL OUT THE FORM TITLED CUSTOM QUOTE AND UPLOAD YOUR FILE AND WE WILL EMAIL YOU BACK WITHIN 24 HOURS.

- DO YOU HAVE ANY COUPONS RIGHT NOW?

IF YOU HAVE AN ACCOUNT WITH US, YOU WILL BE UP TO DATE ON ALL DEALS AND DISCOUNTS THAT WE HAVE AT ANY GIVEN MOMENT.

PRODUCTS

- DO YOU HAVE A STICKER MINIMUM?

CURRENTLY, OUR STICKER MINIMUM IS 5O STICKERS FOR VINYL STICKERS AND 5 FOR TRANSFER STICKERS.

- WILL MY STICKERS BE DURABLE?

WE PRIDE OURSELVES ON USING PREMIUM QUALITY VINYL AND UV RESISTANT LAMINATE TO PROTECT IT FROM SUNLIGHT, FADING, SCRATCHING AND RAIN.

- DO YOU OFFER STICKER PACKS?

AS OF RIGHT NOW, WE DON’T OFFER STICKER PACKS, BUT IF YOU JOIN THE CLUB, YOU WILL BE NOTIFIED THE MINUTE WE DO.

- CAN YOU PRINT NEON COLORS?

CURRENTLY WE DON’T PRINT NEON COLORS, BUT JOIN THE CLUB TO BE NOTIFIED THE MINUTE WE DO.

- WHAT IS YOUR TURNAROUND TIME?

THE MOMENT YOU COMPLETE YOUR PURCHASE AND UPLOAD YOUR DESIGN, YOU WILL RECEIVE YOUR PROOF IN LESS THAN 24 HOURS. YOU WILL RECEIVE YOUR ORDER WITHIN 5-7 BUSINESS DAYS OF YOUR PROOF APPROVAL VIA USPS.

- WHAT IS THE LARGEST SIZE STICKER I CAN PURCHASE?

THE LARGEST SIZE STICKER YOU CAN PURCHASE WOULD BE  6X6 BUT YOU WOULD HAVE TO FILL OUT THE CUSTOM QUOTE FORM TO RECEIVE AN ACCURATE PRICE. FOR TRANSFER THE BIGGEST YOU CAN ORDER IS 6X6. FOR ANYTHING BIGGER YOU HAVE TO FILL OUT A CUSTOM ORDER FORM.

- WHAT IS THE SMALLEST SIZE STICKER I CAN PURCHASE?

THE SMALLEST SIZE STICKER YOU CAN PURCHASE WOULD BE 2X1. FOR TRANSFER STICKERS THE SMALLEST YOU CAN ORDER IS 2X2.

 

ORDERING

- WHAT IF I MADE A MISTAKE WITH MY ORDER?

IF YOU MADE A MISTAKE ON YOUR ORDER AND HAVEN’T RECEIVED YOUR PROOF THEN EMAIL US AT STICKERTHEORIES@GMAIL.COM AND LET US KNOW WHAT IT IS. IF WE HAVE SENT YOU THE PROOF, THEN RESPOND ON THE PROOF WITH WHAT YOU WOULD LIKE TO CHANGE. IF YOU HAVE ALREADY APPROVED YOUR PROOF, IT IS VERY LIKELY WE ARE ALREADY PRINTING YOUR STICKERS, SO THERE WON’T BE ANYTHING WE CAN DO FOR YOU. SO MAKE SURE YOUR ORDER IS CORRECT WHEN WE SEND YOU YOUR PROOF.

- DO I NEED TO INCLUDE A CUSTOM CUTLINE WITH MY ORDER?

NO YOU DO NOT NEED TO INCLUDE A CUTLINE WITH YOUR DESIGN. WE WILL TAKE CARE OF THE CUTLINE AND SEND YOU THE PROOF WITH THE CUTLINE, FROM THERE YOU CAN LET US KNOW IF YOU WANT TO MAKE CHANGES TO THE CUTLINE AND WE WILL GO FROM THERE.

- WHAT FILE TYPES DO YOU ACCEPT?

WE ACCEPT YOUR DESIGNS AS JPEG, PNG, OR JPG FILES AND THEY MUST BE NO BIGGER THAN 25MB.

- WHAT IF MY FILE IS LOW RESOLUTION?

WE DO NOT ALTER YOUR DESIGN IN ANY WAY, SO WE RECOMMEND SENDING US YOUR FILE IN THE HIGHEST RESOLUTION. IF YOU SEND US YOUR FILE IN LOW RESOLUTION, WE WILL SEND YOU AN EMAIL ASKING FOR A HIGHER RESOLUTION FILE.

- WHERE DO I UPLOAD MY FILES?

YOU CAN UPLOAD YOUR FILES ON THE PRODUCT PAGE BEFORE CHECKOUT. IF YOU WOULD PREFER YOU CAN EMAIL US AFTER YOU CHECKOUT WITH YOUR FILE INSTEAD.

- HOW DO I SET UP MY FILES?

YOU JUST HAVE TO SUBMIT YOUR DESIGN AND LET US SET IT UP FOR YOU. IF YOU WOULD PREFER YOUR STICKERS TO BE FULL BLEED, THEN LET US KNOW IN THE PROOF AND WE WILL SEND YOU AN UPDATED PROOF WITH THE CHANGE.

- HOW DO I SET UP MY FILE FOR TRANSFER STICKERS?

UPLOAD YOUR DESIGN, AND WE WILL SET UP THE FILE FOR YOU AND SEND YOU A PROOF TO VERIFY YOUR DESIGN.

- CAN I MAKE A REORDER?

IF YOU CREATE AN ACCOUNT WITH US, THEN YOU CAN BROWSE YOUR PAST ORDERS THAT YOU MADE WHILE HAVING THE ACCOUNT. YOU CAN’T REORDER A PURCHASE YOU MADE BEFORE CREATING YOUR ACCOUNT.

- CAN I CANCEL MY ORDER?

IF YOU STILL HAVEN’T RECEIVED YOUR PROOF THEN SEND US AN EMAIL AT STICKERTHEORIES@GMAIL.COM AND LET US KNOW YOU WOULD LIKE TO CANCEL YOUR ORDER AND WE WILL GIVE YOU A FULL REFUND. IF YOU HAVE RECEIVED YOUR PROOF, LET US KNOW IN THE PROOF THAT YOU WOULD LIKE TO CANCEL YOUR ORDER AND WE WILL ISSUE YOU A REFUND. IF YOU HAVE APPROVED YOUR PROOF, THEN IT IS TOO LATE TO CANCEL YOUR ORDER.

- WHY WAS MY ORDER CANCELED?

IF YOUR ORDER WAS CANCELED IT WAS LIKELY DUE TO A GLITCH IN THE SYSTEM THAT CAUSED AN ERROR IN THE PRICE OF YOUR ORDER OR THE QUANTITY OF IT. IF THIS IS THE CASE WE WILL CANCEL THE ORDER AND PROCESS THE REFUND IMMEDIATELY AND NOTIFY YOU OF THE ERROR. IF Y0U DIDN’T RECEIVE AN EMAIL NOTIFYING YOU OF YOUR ORDER BEING CANCELED THEN EMAIL US AT STICKERTHEORIES@GMAIL.COM.

- DO YOU OFFER A RUSH OPTION AT CHECKOUT?

WE CURRENTLY DON’T OFFER A RUSH SHIPPING OPTION AT THIS MOMENT BUT CREATE AN ACCOUNT AND YOU WILL BE NOTIFIED THE MINUTE THAT WE DO.

 

PAYMENT

- WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT ALL MAJOR CREDIT CARDS SUCH AS VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS AS WELL AS PAYPAL.

- WHY WAS MY CREDIT CARD DECLINED?

PLEASE MAKE SURE YOUR CREDIT CARD IS SUPPORTED BY OUR PAYMENT SYSTEMS. IF NOT PLEASE CHECK THAT YOUR BILLING ADDRESS MATCHES THE ONE ON FILE WITH YOUR BANK. IF THAT ISN’T THE PROBLEM, THEN CHECK IN WITH YOUR BANK TO SEE WHAT COULD BE CAUSING THE DECLINE.

- IS MY PERSONAL INFORMATION SAFE ON THIS WEBSITE?

YES, ALL YOUR INFORMATION IS SAFE AS WE USE PAYPAL AND OR STRIPE FOR ALL OUR TRANSACTIONS. WE ARE AN ONLINE STICKER SHOP THAT CARES FOR ALL OUR CUSTOMERS’ PRIVACY.

- IF THERE WAS A MISTAKE ON MY ORDER CAN I GET A REFUND?

IF WE MADE A MISTAKE ON YOUR ORDER, SEND US A PICTURE OF THE PROBLEM AND WE WILL REPRINT YOUR ORDER CORRECTLY FREE OF CHARGE.

 

PROOFING

- HOW DOES THE PROOF SYSTEM WORK?

ONCE YOU UPLOAD YOUR FILE AND GET THROUGH CHECKOUT, WE SEND YOU A PROOF WITHIN 24 HOURS. IN THE PROOF WE SHOW YOU WHERE WE WILL CUT YOUR STICKERS AND HOW THEY WILL LOOK, YOU CHOOSE WHETHER TO APPROVE THE PROOF AND SEND YOUR ORDER TO PRODUCTION OR YOU DISAPPROVE THE PROOF AND LET US KNOW WHAT YOU WOULD LIKE TO CHANGE. FROM THERE WE SEND YOU ANOTHER PROOF UNTIL YOU APPROVE AND WE SEND YOUR DESIGN TO PRODUCTION.

- WHAT CHANGES CAN I MAKE WHEN YOU SEND THE PROOF?

WHEN WE SEND YOU YOUR PROOF, THE CHANGES YOU CAN REQUEST ARE TO CHANGE THE SIZE OF THE BORDER(BIGGER OR SMALLER), MAKE THEM FULL BLEED, CHANGE THE SIZE OR QUANTITY OF YOUR ORDER, AND OR UPLOAD NEW ARTWORK IF YOU NEED TO FOR ANY REASON.

- CAN I MAKE A CHANGE AFTER I APPROVE MY PROOF?

ONCE YOU APPROVE YOUR PROOF, IT IS SENT STRAIGHT TO PRODUCTION SO YOU WON’T BE ABLE TO MAKE ANY CHANGES. WHEN WE SEND YOUR PROOF MAKE SURE THAT EVERYTHING IS CORRECT SO YOU DON’T HAVE THIS ISSUE.

 - WILL MY PRICE CHANGE IF I MAKE CHANGES WHEN YOU SEND ME THE PROOF?

THE PRICE WILL ONLY CHANGE IF DURING THE PROOF YOU WANT TO CHANGE THE OVERALL SIZE OF THE STICKER OR THE QUANTITY, THEN WE WILL ISSUE A REFUND AND YOU HAVE TO GO BACK AND MAKE YOUR UPGRADED ORDER. ONCE YOU HAVE MADE THE CORRECT PAYMENT THEN YOUR ORDER WILL GO THROUGH TO PRODUCTION.

 

SHIPPING

- HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE ONCE I PURCHASE IT?

ONCE YOU CHECKOUT AND UPLOAD YOUR DESIGN, WE SEND YOU A PROOF WITHIN 24 HOURS, FROM THERE WE ESTIMATE DELIVERING YOUR ORDER TO THE POST OFFICE WITHIN 3-7 BUSINESS DAYS(COULD BE SOONER) DEPENDING ON HOW SOON YOU APPROVE YOUR PROOF. 

- WHAT IF I HAVEN'T RECEIVED MY ORDER?

WE MAKE SURE TO KEEP YOU IN THE LOOP ON THE PROGRESS OF YOUR ORDER, HOWEVER, IF YOU HAVEN’T HEARD FROM US AND HAVEN’T RECEIVED YOUR ORDER, MAKE SURE TO EMAIL US AT STICKERTHEORIES@GMAIL.COM AND WE WILL UPDATE YOU ON THE STATUS OF YOUR ORDER.

- DO YOU SHIP INTERNATIONALLY?

AT THIS MOMENT, WE DO NOT SHIP INTERNATIONALLY, BUT WE PLAN ON DOING THAT SOON.

- HOW MUCH DOES SHIPPING COST?

IT VARIES BASED OFF OF THE SIZE OF YOUR STICKERS AND THE QUANTITY YOU ORDER, HOWEVER, IF YOUR ORDER COMES OUT TO $100 OR MORE, WE COVER THE COST OF SHIPPING FOR YOU.

- CAN I PICK UP MY ORDER SOMEWHERE?

WE DO NOT HAVE A PHYSICAL LOCATION AVAILABLE TO THE PUBLIC. WE ARE SOLELY ONLINE.

 

- CAN I CHANGE MY SHIPPING ADDRESS ON AN EXISTING ORDER?

IF YOU HAVE NOT RECEIVED A PROOF YET, EMAIL US IMMEDIATELY AT STICKERTHEORIES@GMAIL.COM AND LET US KNOW YOU WOULD LIKE TO CHANGE YOUR ADDRESS. IF YOU RECEIVED YOUR PROOF, THEN LET US KNOW IN THE COMMENT SECTION OF THE PROOF ALONG WITH THE NEW ADDRESS. IF YOU HAVE ALREADY APPROVED YOUR PROOF THEN EMAIL US IMMEDIATELY TO SEE IF YOU ARE STILL ON TIME TO CHANGE IT, HOWEVER, AT THIS POINT, WE CANNOT GUARANTEE THAT WE CAN MAKE THE CHANGE AS YOUR ORDER MIGHT ALREADY BE ON THE WAY.

- WHY DOES MY ORDER APPEAR AS DELIVERED, BUT I DIDN'T RECEIVE IT?

IN THE CASE THAT YOUR PACKAGE ISN’T IN YOUR MAILBOX OR ON YOUR DOORSTEP WHEN THE USPS WEBSITE SAYS IT IS DELIVERED, THEN YOU SHOULD CONTACT YOUR LOCAL USPS TO MAKE SURE IF IT WAS ACTUALLY DELIVERED OR NOT. UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR LOST, MISPLACED, OR STOLEN PACKAGE. WE CANNOT CONTROL WHAT HAPPENS TO YOUR PACKAGE ONCE USPS DELIVERS IT.

 

AFFILIATE PROGRAM

- DO YOU HAVE AN AFFILIATE PROGRAM?

AT THIS MOMENT WE DO NOT HAVE AN AFFILIATE PROGRAM, HOWEVER, IS YOU JOIN THE CLUB YOU WILL BE NOTIFIED THE MINUTE WE DO SO YOU CAN SHARE YOUR LOVE OF STICKERS TO THE WORLD AND BE REWARDED FOR DOING SO.

- WHERE CAN I SIGN UP TO BE AN AFFILIATE?

WE WILL SEND OUT AN EMAIL TO EVERYONE IN THE CLUB, THE MINUTE WE OPEN OUR AFFILIATE PROGRAM, SO MAKE

SURE YOU SIGN UP.

 

- DO I RECEIVE ANY BENEFITS FROM BEING AN AFFILIATE?

ALL THE DETAILS OF OUR AFFILIATE PROGRAM WILL BE AVAILABLE THE SECOND WE OPEN IT SO SIGN UP TO BE NOTIFIED.

 

CLUB

- WHAT IS THE CLUB?

THE CLUB IS SPECIAL ACCESS TO BASICALLY EVERY OFFER, SALE, OR DEAL WE HAVE AT ANY GIVEN MOMENT. IT ALSO KEEPS YOU IN THE LOOP TO WHATEVER NEW ARRIVALS OR NEW FEATURES WE OFFER ON THE WEBSITE.

- WHY SHOULD I JOIN THE CLUB?

IF YOU LOVE SALES AND DISCOUNTS, THEN YOU WILL LOVE BEING PART OF THE CLUB. YOU WILL ALSO BE UPDATED ON EVERY NEW ITEM WE RELEASE.

- HOW DO I JOIN THE CLUB?

YOU CAN JOIN THE CLUB BY CREATING AN ACCOUNT ON THE WEBSITE AND FILLING OUT THE FORM ATTACHED.

 
 
 
 
 
 
 
 

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